Rethinking Workforce Control in Acute Care Hospitals

Rethinking Workforce Control in Acute Care Hospitals

The environment that hospitals are in is one that has constant staffing pressure but is unpredictable. It is an increase and decrease of patient volumes without notice. The clinical acuity varies on an hourly basis. The niche capabilities are also required more quickly than the conventional personnel resources can react. This fact has seen workforce strategy becoming part of the core operations rather than an administrative concession.

Healthcare vendor management software has been years back placed as the main part of a hospital staffing. The vendor management systems introduced discipline to agency relations, rate cards and compliance processes. They are resolving a real issue of their time. Agility is what they have failed to solve. The current state of acute care necessitates a model of workforce that is capable of flexing on the fly, rather than relying solely on intermediaries and a lengthy lead time.

VMS staffing software has become a pass to healthcare workforce management solutions that allow hospitals to have direct control over how, when and whom they acquire clinical talent.

Where traditional VMS reaches its limits

Vendor management systems optimize vendor management and not clinicians. The design uses agencies being the main channel of supply. All the staffing decisions go through the hands of third parties and add time, cost and obscurity to the process. In case of a last minute ICU vacancy, the hospital awaits agencies to offer response, negotiate availability and credentials. The clinical pressure has already been heightened by the time the shift is filled.

This model is also restrictive of choice. Hospitals are getting candidates that are introduced by the agencies instead of the entire local pool of talent. Skill matching is reactive rather than accurate. In the long run, the use of agencies leads to increased expenditures and loss of continuity of care particularly in high acuity units where knowing the unit protocols is crucial.

The solutions to this problem will be the healthcare workforce management solutions. They do not view clinicians as the heart of the system but vendors.

Direct access changes the staffing equation

The new technology platforms will establish contact between the hospitals and the licensed and verified independent professionals in the area. Rather than asking agencies to cover them, the schedulers can see the available clinicians in real time, filter by specialty, certifications and experience and confirm shifts in minutes.

This point of contact model lowers friction in the staffing process. Hospitals are no longer reliant on third party analysis of requirements. They choose those professionals who have the skills that perfectly match with the needs of the patients. Insurance becomes proactive and not reactive particularly when there is a surge in census or seasonal peaks.

Operational clarity replaces guesswork

Limited visibility of individual performance of clinicians is one of the least talked weaknesses of the traditional healthcare vendor management software. The majority of VMS systems monitor the metrics of vendors, not clinical metrics.

In the contemporary workforce, transparency is delivered on the professional level. Before a booking is confirmed, credential status, work history, indicators of reliability and shift completion data are visible. Hospitals are able to know who they are receiving into their units not merely the agency that provided them.

With time, this information is an asset in regard to planning. Trends in shift demand, shortages and coverage gaps in specialties emerge. People decisions are no longer an intuitive exercise, but a well-informed one to aid in smarter budgeting and long-term staffing strategy.

A complementary model, not a replacement

VMS staffing software will be used to operate the long term agency contracts and baseline cover in many hospitals. The transformation in process is not a either or move. It is of applying flexibility over a given framework.

On demand platforms go hand in hand with a healthcare vendor management software that fills urgent, specialized or last minute demand. This intermediate solution maintains the stability of contracts and provides the hospitals with an escape route in the case when the old channels prove to be ineffective.

The financial control also becomes better. Upfront costs are evident in shift costs. It does not have hidden markups or bundled agency fees. Hospitals only pay what they are covered to, and that is according to the demand of patients.

Control is the new advantage

The healthcare workforce management future is not about the number of agencies that one has contracted. It describes the ability to change the most quickly without going to the detriment of the quality of care.

Technology platforms such as Vemsta are indication of this change. They can provide a viable improvement by linking hospitals with independent licensed professionals, giving them direct visibility to workforce data. What it has created is a workforce strategy that is fast, has clarity and resilience, which exactly is needed in acute care.


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